Superior Service

It's our exceptional, passionate people

We're at your service

At Emerald Waterways, we’ve selected the best people to ensure that you enjoy every moment of your holiday – because with the best people comes the best service. As part of the Scenic Group, we’re backed by the invaluable expertise and knowledge of the world’s leading luxury river cruise operator. So when you book a river cruise with us, you can rest assured that we have the know-how to not only meet your expectations, but exceed them.

Throughout your cruise, you’ll notice how each member of the crew maintains the perfect balance of friendly and professional, as they ensure every aspect of your time onboard your ship runs smoothly. And with one of the very best crew to guest ratios on Europe’s rivers, there’s always someone available to answer any questions and look after any requests.

Expert local guides

We want you to experience Europe to its fullest, including all its famous highlights and all its best kept secrets, which is why at each of our destinations you’ll be taken on guided explorations by English speaking and highly knowledgeable local guides. As you stroll through the cobbled walkways, narrow alleys, and bustling streets of Europe’s spectacular towns and cities – and amongst the many iconic sites and historic landmarks – your guide will take you on a unique journey into the local culture and expertly talk you through the exciting history behind each destination.

Knowledgeable Cruise Directors

It takes a number of very special qualities to be an Emerald Waterways Cruise Director; like a unique passion for Europe’s diverse history and culture and of course, a love for travel. Your Cruise Director is your personal encyclopedia, storyteller, historian, interpreter and problem solver all in one. What’s more, they’ll provide expert commentary throughout your cruise, sharing with you interesting facts and fascinating insights into your destination.

Dedicated Activity Managers

Enjoy the services of our Activity Managers on any one of our seven European Star-Ships sailing the Rhine, Main, Danube, Moselle, Rhône and Douro rivers.
 
Not only will they organize our EmeraldACTIVE programme, these dedicated and entertaining staff members complement our on-shore program by coordinating a variety of on-board actitvites as well.  These make for the perfect opportunity to get to know your fellow cruise guests.
 
Get further insight on all the ways our Activity Managers enhance your experience and get you moving when you read their interviews.