River Cruise Cover

Assurance on your European River Cruise

River Cruise Cover

On every Emerald Waterways river cruise you’ll be automatically covered once you commence your cruise for any delays or cancellations that occur due to weather, natural disasters, mechanical breakdowns or strikes. There’s nothing extra to pay, we automatically cover you in the price you pay for your cruise.

Our river cruise cover is designed to give you comfort and assurance for certain events which prevent you from cruising, and are not considered typical or usual to river cruising. Our river cruise cover is designed to insure for unforeseen events rather than minor delays or deviations.

We appreciate that you’ve invested a lot in your holiday with us and we want to ensure that we provide you with peace of mind when travelling with Emerald Waterways. In the event that a claim is required, instead of the industry standard of future cruise credits, you will be refunded in cash.

What is classed as an unforeseen event?

  • A complete halt to your itinerary where the ship is unable to sail and we are unable to deliver your on shore excursions except by way of coach rides of greater than 3 hours each way
  • Having to participate in a ship swap where the additional coaching between ships is over 6 hours
  • Where we have the ability to accommodate you on another Emerald Waterways Star-Ship due to high/low water but your itinerary is delayed more than 24 hours
  • If there is a mechanical breakdown on the ship that results in it not being able to continue the cruise and there are no alternative ships available
  • If due to industrial action we are not able to pass through a lock and your cruise cannot continue within 24 hours

In these circumstances, depending on the level of your Tour and the specific circumstances, you will be paid up to a maximum amount for each full 24 hour period from the start of the delay or cancellation up to a maximum of $7000 CAD(or seven (7) consecutive 24 hour periods) or the originally scheduled end date of your tour, whichever is the lesser.

What is classed as normal disruption and is therefore not covered?

  • If high water levels prohibit the sailing of the ship for an afternoon but we are able to make it under the bridge that evening and deliver you to your scheduled disembarkation place the following day.
  • If we swap ships due to high/low water and the ship swap takes less than 6 hours to complete
  • If we embark/disembark the ship less than 62 miles/100 kilometres from your scheduled point of embarkation
  • An attraction is not able to be visited but a reasonable alternative is provided.

We will not pay for claims arising directly or indirectly from:

  • Consequential loss of any kind including loss of enjoyment or any financial loss not specifically covered in the Policy;
  • Minor or typical delays experienced on the waterways; War, invasion, act of foreign enemy, hostilities (whether war be declared or not), Civil War, rebellion, revolution, insurrection or military or usurped power;
  • Any loss or expense with respect to Cuba or a specially designated person, entity, group or company on the Specially Designated List or which if reimbursed or paid by Us would result in Us being in breach of trade or economic sanctions or other such similar laws or regulations;
  • Any nuclear reaction or contamination, ionizing rays or radioactivity;
  • Any Goods and Services Tax (GST) liability or any fine, charge or penalty You are liable for because of a failure to fully disclose to Us Your input tax credit entitlement for the premium.

Travel Insurance

Please note that The River Cruise Cover is not intended to replace travel insurance in any way. Travel insurance is an essential element of your journey. Be sure to inquire about purchasing travel insurance with your travel agent, or our reservations team at the time of booking and we would be happy to provide further details. Purchasing travel insurance can cover things like lost luggage, flight cancellations, medical and other standard travel items.

Emerald Waterways River Cruise Cover only applies to European river cruises.

For more information, call us at 1 855 444 0161 or speak with your Travel Advisor.