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Peace of Mind

River Cruising Insurance

RIVER CRUISE GUARANTEE

Staying true to our Exceptional Emerald Value, Emerald Waterways has partnered with a well-known global insurance company to offer, for the first time, river cruising travel insurance.

On every Emerald Waterways river cruise you’ll be automatically covered once you commence your cruise for any delays or cancellations that occur due to weather, natural disasters, mechanical breakdowns or strikes. There’s nothing extra to pay, we automatically cover you in the price you pay for your cruise.

Our river cruising guarantee is designed to give you comfort and assurance for certain events which prevent you from cruising, and are not considered typical or usual to river cruising. Our river cruising guarantee is designed to insure for unforeseen events rather than minor delays or deviations.

We appreciate that you’ve invested a lot in your holiday with us and we want to ensure that we provide you with peace of mind when traveling with Emerald Waterways. In the event that a claim is required, instead of the industry standard of future cruise credits, you will be refunded in cash.

What is classed as an unforeseen event?

  • A complete halt to your itinerary where the ship is unable to sail and we are unable to deliver your on shore excursions except by way of coach rides of greater than 3 hours each way
  • Having to participate in a ship swap where the additional coaching between ships is over 6 hours
  • Where we have the ability to accommodate you on another Emerald Waterways Star-Ship due to high/low water but your itinerary is delayed more than 24 hours
  • If there is a mechanical breakdown on the ship that results in it not being able to continue the cruise and there are no alternative ships available
  • If due to industrial action we are not able to pass through a lock and your cruise cannot continue within 24 hours

What is not classed as an unforeseen event?

  • If high water levels prohibit the sailing of the ship for an afternoon but we are able to make it under the bridge that evening and deliver you to your scheduled disembarkation place the following day.
  • If we swap ships due to high/low water and the ship swap takes less than 6 hours to complete
  • If we embark/disembark the ship less than 62 miles/100 kilometres from your scheduled point of embarkation
  • An attraction is not able to be visited but a reasonable alternative is provided.

DEPOSIT PROTECTION PLAN

Emerald Waterways currently has non-refundable and non-transferrable deposits. To allow some flexibility for our guests, we are now offering a Deposit Protection Plan.

What is our NEW Deposit Protection Plan?

The Deposit Protection Plan (DPP) is a form of coverage offered by Emerald Waterways that protects the deposit amount paid on an Emerald Waterways cruise.

To participate in this program, the cost is $125/pp CAD and must be paid with the deposit on the Deposit Due Date.

Our Deposit Protection Plan is non-refundable and non-transferrable and cannot be added past the Deposit Due Date. The DPP also only covers Cruise or Tour deposit, it does not cover Air deposits.

How it works:

When guests choose to cancel or change their cruise departure date for any reason prior to the final payment due date as per the terms and conditions, the value of the Deposit Protection Plan paid will be charged as a fee.

Additionally, any third-party supplier fees incurred by us (i.e. components provided by third parties such as, but not limited to, hotels) will be subtracted from the deposit amount and we will credit the remainder towards an alternative cruise. This must be booked within 24 months of the cancellation.

If guests do not book within the 24-month period advised, the deposit amount held on file will be forfeited.

The DPP does not, nor does it intend to, replace travel insurance. Emerald Waterways highly recommends all guests purchase travel insurance prior to leaving for their vacation.

If a guest declines the DPP at the time of booking, this will be noted on their reservation and will not be allowed to be added after the Deposit Due Date.

Cancellations:

If guests who have purchased the DPP cancel after final payment due date, the Deposit Protection Plan is no longer valid. Our standard cancellation policy will apply to cancellations made after final payment due date. The cancellation fees will be advised by the Cancellations Team after cancellation in writing is received.

Guests who cancel prior to the final payment due date but have NOT taken out the Deposit Protection Plan than the deposit remains non-refundable and non-transferrable.

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