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Service on board an Emerald Waterways river cruise

Superior service, exceptional people

At Emerald Waterways, we firmly believe that superior service stems from superior people.  That is why we only hire the very best to join our dedicated team.  Take note throughout your voyage how every crew member perfectly balances being friendly and approachable while also maintaining absolute professionalism.  With one of the best guest to staff ratios in the entire industry, you’ll also notice that there is always someone available to answer your questions and help with your requests.  As a part of the Scenic Group, Emerald Waterways is backed by the invaluable knowledge and expertise of the world’s largest river cruise operator.  Rest assured: When cruising with Emerald Waterways, we’ll not only meet your expectations, we’ll exceed them.

The Best Way to Explore

Europe is a continent rich in culture, steeped in history, and abounding in natural wonders.  When exploring with Emerald Waterways, we want you to experience this fascinating land to the fullest degree possible.  From quaint countryside villages to sprawling modern metropolises, we aim to enhance your vacation by visiting not only the most famous landmarks, but also the best-kept secrets.  At each stop on your itinerary, you will enjoy the services of a highly knowledgeable, English-speaking guide who will help you to explore and engage with the local culture on a deeper level than most travelers ever get to appreciate.

Standout service

Superior service from exceptional people: as part of the Scenic Group, Emerald Waterways is backed by the invaluable expertise of over 30 years' experience in making lifelong vacation memories. When you book a river cruise with us, rest assured that all our on board crew and on shore staff know how to exceed your expectations—so that you enjoy every moment of your vacation experience.

It takes a number of very special qualities to be an Emerald Waterways Cruise Director; a wealth of technical expertise, certainly, and a unique passion for Europe's diverse history and culture, as well as (of course) an enduring love of travel. Your Cruise Director is your personal storyteller, historian, interpreter, problem solver and destination guru, all in one.

And with one of the very best crew to guest ratios on Europe's rivers, there's always someone available to answer any questions and look after any requests, with the perfect balance of cordiality and professionalism.

The ultimate European experience

Experience your vacation to the very fullest. Europe will reveal its famous highlights and best kept secrets to you, on your guided explorations with our fluently English speaking, highly knowledgeable local guides. As you stroll through the cobbled walkways of Europe’s quaint villages, the bustling streets of its spectacular towns and cities, and amongst the many iconic sites and historic landmarks, your Emerald Waterways guide offers you a uniquely local perspective into the culture and fascinating heritage of each destination.

 

Service on-board an Emerald Waterways river cruise

Emerald Star

Enhancing your experience

It takes a number of very special qualities to be an Emerald Waterways Cruise Director; like a unique passion for Europe’s diverse history and culture and of course, a love for travel. Your Cruise Director is your personal encyclopaedia, storyteller, historian, interpreter and problem solver all in one. What’s more, they’ll provide expert commentary throughout your cruise, sharing with you interesting facts and fascinating insights into your destination.

The best way to explore

We want you to experience Europe to its fullest, including all its famous highlights and all its best kept secrets, which is why at each of our destinations you’ll be taken on guided explorations by English speaking and highly knowledgeable local guides. As you stroll through the cobbled walkways, narrow alleys, and bustling streets of Europe’s spectacular towns and cities – and amongst the many iconic sites and historic landmarks – your guide will take you on a unique journey into the local culture and expertly talk you through the exciting history behind each destination.

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