Emerald Waterways FAQs

Information to help you prepare for your river cruise

Prior to leaving
Q. Can Emerald Waterways arrange my passport and visas?
A. No, Emerald Waterways and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited, and will not be liable for any costs or cancellation penalties or inconvenience where travelers do not have a travel authorization, and are not permitted to travel.
Q. Can I use personal electrical equipment?
A. Electricity on board all ships is 220V. A Continental European plug will be required to use small appliances such as electric shavers, clocks, mobile phone chargers etc. We do not provide the required adaptors.
Q. Do I need a passport for my river cruise?
A. All passengers are required to possess a passport valid for 6 months beyond the conclusion of their trip. Please note: If your nationality (passport) differs from the country in which you reside, please take the time to check carefully with your local consulates concerning visa and passport requirements for your travels.

Vacations can be disrupted, or have to be altered altogether, if the correct documents cannot be supplied at airports or borders, so check very carefully that you have the required papers.
Q. Do I need luggage tags?
A. You will receive luggage tags in your pre-trip document packet.

Please wait until you have claimed your luggage at your destination airport before placing the tags onto your luggage. This will ensure airline companies will not tear off  this tag, as it is required to easily identify your luggage for transfer services and hotels.
Q. Do I need travel insurance for my river cruise?
A. You are urged to arrange comprehensive travel insurance which includes coverage against loss of deposit or cancellation fees and covers any unforeseen circumstances that may occur during the tour. Emerald is not liable in any regard for your failure to adequately insure yourself, and you agree to indemnify and hold Emerald harmless for any expenses or delays incurred as a result of your failure to adequately insure yourself. Emerald Waterways offers its clients the opportunity to purchase travel protection through TripMate, Inc. We act as a broker. Once purchased, the Travel Protection Plan is non-refundable.
Q. Do I need vaccinations for my river cruise?
A. Health facilities, hygiene and disease risks vary worldwide. So to ensure your safety throughout your cruise, seek advice regarding your specific health requirements as early as possible.
Q. How much baggage can I bring on my river cruise?
A. Please be aware that excess baggage is always at your own expense. You’re entitled to carry one suitcase per person, with the total sum of its length, width and height not exceeding 62 inches/158 cm and weight 44 lbs/20 kg.
Q. I have a pre-existing medical condition, what should I do?
A. If you have any pre-existing medical conditions or mobility difficulties, you should inform us at the time of booking.
Q. What clothing should I pack for my river cruise?
A. We recommend casual and comfortable clothing. Please bring comfortable walking shoes as you will need these daily while sightseeing, which includes walking over rough and uneven ground. Closed shoes are recommended to keep out the dust and sand.  For winter months we recommend a warm coat, gloves, water-resistant footwear and an umbrella.

Dinner attire is casual-open-neck shirts, slacks and dresses. Coats and ties may be worn but are not required. On certain evenings, such as Welcome and Farewell Dinners, you might like to dress up.
Q. WIll I need a Visa for my river cruise?
A. Canadian passport holders don’t require a visa for European cruises. A visa will be required for Southeast Asia cruises. It is the responsibility of the guest to ensure any visas required for the countries you’ll be visiting during the cruise have been obtained. You can find out more through www.travel.gc.ca