The Scenic Group suspends all River Cruises from now until 30 April
Our commitment to the health, well-being, and safety of our guests and employees is at the core of everything we do, However, the worsening situation with the spread of the COVID-19 virus in many countries is having a significant impact on the whole travel industry. We appreciate this has caused significant concern and anxiety for our valued guests, trying to confirm their travel plans.
The World Health Organisations has recently declared COVID-19 a global pandemic and this has resulted in governments around the world taking action to try and contain the spread of infections. This involves significant risks of quarantines, delays, medical detentions and closures of many venues, which would diminish the travel experiences and expectations of our valued guests.
Cancellations until 30 April 2020
The Scenic Group (Scenic Luxury Cruises & Tours, Emerald Cruises, Evergreen Cruises & Tours) has made the difficult decision to temporarily suspend all river cruises operations for guests embarking from now until to 30 April 2020. We have updated our cancellation policy to allow guests more time to make decisions about upcoming travel with Scenic and Emerald Cruises.
We want to assure you that your travel plans will be protected, and are providing the following options;
If you hold a river cruise reservation during this period, you can either:
Receive a 125% Future Travel Credit^ for the full value of the trip to be used for a river or ocean cruise within the next 24 months based on their date of cancellation,
Receive a full refund of the value of your Scenic booking
The situation in South East Asia has also escalated significantly in recent days, with several Governments restricting access to ports and points of disembarkation along the Mekong River. It is no longer possible for Scenic to continue cruise operations in this region and therefore, we have cancelled the remaining river cruises for this season up to mid-May and the same above offer applies.
Our cancellation policy for guests with bookings departing from 1 May to 31 May 2020
For any guest departing from 1 May to 31 May 2020, Scenic will waive all of our cancellation fees with the value of the bookings applied as a future travel credit. We are allowing guests to change or transfer their booking up to 14 days prior to departure for river and ocean cruise bookings, and up to 30 days prior to travel for land tours.
For current river cruise, ocean cruise and land journey 2020 bookings departing 1 May to 31 May 2020, the future travel credit is valid for travel up to 31 December 2021.*
Our cancellation policy for guests with bookings from 1 June 2020 to 31 December 2020
All currently booked guests with a departure on or after 1 June 2020 and guests considering a booking after that date, have the option to transfer their booking to an alternate departure without penalty*, up to 30 days prior to departure. Scenic will waive all cancellation fees with the value of the booking applied as a future travel credit. Any third party fees at the guests own expense.
This allows guests more time to make decisions about future travel plans. This policy will apply to all brands with the Scenic Group: Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours.
Some governments have implemented wider restrictions that limit the arrival of travellers who have travelled from/visited or transited through countries beyond those currently within the Scenic Group policy as outlined above. We recommend that you check the current travel policy of your final destination with local government authorities within your region for further details.