Frequently asked questions

Use the links below to find answers to our most frequently asked questions.

We believe every step of your journey should be smooth and simple – all you need to worry about is packing your bags - and we have tips for that too!
We’ve answered common questions we get asked by our guests on a variety of topics, so you can quickly get the help and information you need and look forward to an unforgettable trip. 

10 Most Commonly Asked Questions

From what’s included in the price of an Emerald Waterways river cruise to what to pack, here you’ll find answers to the 10 most common questions we’re asked by our guests. Chances are, the help and information you need is right here.

Prior to Travel

Know before you go with our handy prior to leaving FAQs. Whether you want to find out what our standard baggage allowance is, need help with your final documents or have a question about accessibility; you might find the answer here.


Read these FAQs to help you plan and prepare for a comfortable getaway on board an Emerald Waterways' star-ship. From Wi-Fi access to information on facilities, we’ve covered everything you need to know about life on-board.


Helpful before or after booking, our accommodation FAQs cover suite-specific information, including the different cabin options and guidance on what’s included in your room. Coat hangers? Plug sockets? Hairdryer? All the information you need is right here.

Currency & Travel

We want to make sure your river cruise runs smoothly on and off the ship, so our currency and travel FAQs provide useful information on things such as local currencies, transfers and baggage policies. 

Still can't find what you're looking for?

There's more to discover! You’ll find all the information you need about the EmeraldEXPERIENCE here, which covers what is included, from suites to excursions, gratuities and dining. You can also learn more about the Star-Ship you’ll be travelling on, including deck plans, images and a virtual tour.

For more help and advice about your river cruise, get in touch with us by calling 855 444 0161 or email us at