Emerald Waterways has non-refundable and non-transferable deposits. To allow some flexibility for our guests, we offer a Deposit Protection Plan on your deposit.
With our Deposit Protection Plan, you’ll be able to:
- Enjoy flexibility to change your departure date if a conflicting or unexpected event comes up
- Reallocate your non-refundable deposit towards an future sailing (less any incurred third party/admin fees) prior to your final payment becoming due
What is it?
The Deposit Protection Plan (DPP) is available for new river cruise bookings to Europe and Asia. The DPP is not available on Russian cruises or Egypt cruises on the MS Hamees. DPP is not available for bookings using a Scenic or Emerald Waterways Future Travel Credit.
The plan protects the deposit amount paid on an Emerald Waterways cruise prior to the final payment due date and allows you to reallocate the non-refundable deposit towards an alternative future sailing.
To participate in this program, the cost is $125 per person CAD for 2021 European or 2021/2022 Asia river cruise bookings and must be paid with the deposit on the Deposit Due Date.
Our Deposit Protection Plan is non-refundable and non-transferable and cannot be added past the Deposit Due Date. The Deposit Protection Plan only covers Cruise or Tour deposit, it does not cover Air deposits. Air, land, and excursions and any third-party supplier fees are not covered or included in the plan.
How Does it Work?
When you cancel a tour or cruise prior to the invoiced final Payment Date as per the terms and conditions, and the Deposit Protection Plan applies, we will hold your deposit, less any third party cancellation and/or administrative fees incurred by us, for our tour products only, (i.e. not products provided by third parties such as air travel), then we will credit the remainder of the deposit towards an alternative tour product, if you book within 24 months of cancellation. The DPP is not combinable with any other exceptional discounts or offers that may be promoted at the time you pay your deposit.
If you do not rebook within 24 months, or utilize all of your Deposit, it will be forfeited. If you have booked a tour with an applicable Fly Deal or other Earlybird Offer, any airline cancellation fees will be deducted from the deposit amount if flights have been ticketed. The Deposit Protection Plan does not, nor is it intended to, replace travel insurance and this is still highly recommended.