Book With Confidence

You are in safe hands 

From the moment you book your holiday with Emerald Cruises, we want you to feel the benefit of our award-winning service and exceptional EmeraldVALUE. That’s why we’ve created our Book with Confidence Assurance to give you complete peace of mind when booking your next getaway with us.

Our Flexible Booking Policy

With our Flexible Booking Policy, you can defer your travel plans and transfer to an alternative departure date or itinerary up to 60 days prior to your cruise commencing* with no Emerald Cruises fees (third party fees may apply). This policy is available for new 2021 and 2022 bookings across our collection of European and Southeast Asia river cruises. 

Free Deposit Protection Plan

Available for a limited-time our free Deposit Protection Plan* (value of $125 per person) offers additional peace of mind, and is available across our European and Southeast Asia collection of river cruises.

Awarded by Cruise Critic

We are proud to be awarded by the discerning Editors of Cruise Critic 'Best River Line For Value' 5 years in a row and running. There’s nothing quite like an Emerald Cruises holiday. Innovative ships and luxurious yachts, generous inclusions and meticulously-planned itineraries showcasing the very best of Europe, make our journeys exceptional for the price.

Rest assured, you are in safe hands when booking your next adventure with Emerald Cruises.
"Wow, five star ship with a five star crew. Emerald staff seem to sense what the customer wants and go all out to provide it." - Cruise Critic Reviewer, October 2019
Emerald Cruise Critic Awards
Book with Confidence
Enjoy exceptional EmeraldVALUE
No two ways about it, our holidays are great value for money, and always will be. From affordable deluxe suites and fully-inclusive meals, to a generous list of EmeraldPLUS activities and excursions, all your needs are catered for, and you’ll be amazed at what’s included.
 
Since the arrival of our first Star-Ship on the rivers of Europe in 2014, to the launch of Emerald Yacht Cruises and our brand-new super yacht, Emerald Azzurra in 2021, value for money has been at the heart of our cruises.
 
Flights, transfers, gratuities and port charges; we think of everything to bring you the very best value for money.

Here’s a look at what you can expect on an Emerald Waterways river cruise:

  • All airport transfers
  • All on-board meals
  • Complimentary wine, beer and soft drinks – to accompany lunch and dinner
  • Daily excursions, events and experiences – including EmeraldPLUS and EmeraldACTIVE
  • Knowledgeable local guides – to bring every destination to life in small groups
  • Complimentary on-board wi-fi
  • All airport taxes and port charges


Plus we include all gratuities!

Emerald Brexit Assurance
The assurance of a global brand presence

We have offices based around the world in Vancouver, CA, Boston, USA, and Manchester, UK, and are part of a global group that is committed to maintaining outstanding levels of service, wherever and whenever you travel with us.

From our inspiring excursions to our exemplary beverages and cuisine, we partner with businesses and suppliers across the world to bring you the very finest in European cruising, so you can rest assured that your vacation is safe and you're travelling with the best.

We work closely with Cruise Lines International Association (CLIA), local and international Government Health agencies, to ensure our health & safety protocols exceed the latest regulatory requirements.

Emerald Brexit Assurance
*Terms and conditions: Flexible Booking Policy is available on 2021 & 2022 European and Southeast Asia river cruises for new bookings made from 01 November 2020. Emerald Cruises is including a flexible booking policy which allows guests to defer travel and transfer to an alternate departure or itinerary up to 60 days prior to travel, with no Scenic Group fee’s (3rd party fees may apply). Please note, final payment due date will remain as per standard booking conditions, however this flexible policy allows changes to be made up to 60 days prior to travel. Flexible Booking Policy is not available on our Russia or Egypt cruises. Free Deposit Protection Plan is available on 2021 & 2022 European and Southeast Asia river cruises for new bookings made from 01 November 2020. This offer applies to new bookings only as is not applicable for re-bookings made with a Future Travel Credit voucher. Free Deposit Protection Plan is not available on our Russia or Egypt Cruises.