Cruise with Confidence

River cruising with complete peace-of-mind

At Emerald Waterways, we've been sharing unforgettable cruising experiences with guests all over the world since 2014. As the small ship experts, you can enjoy complete peace of mind when journeying along some of Europe's most celebrated rivers with us.
Cruise with Confidence
We are working closely with Cruise Lines International Association (CLIA), local and international Government Health agencies, to ensure our protocols meet and exceed the latest regulatory requirements. We have appointed a global Health & Safety Officer. As an expert in the public health sector, this officer will oversee all health and safety policies and training with Emerald Cruises, ensuring you can travel with complete confidence that your wellbeing and safety are in good hands. In addition, we are implementing the newest insights and technologies, dedicated to exceeding the levels of cleanliness required in today’s travel climate.

We are continuously updating our protocols to safeguard both the health and the experience of our guests. Well in advance of your journey departure, you will be informed about the latest procedures, which may include the following as a minimum guideline: 
A Safe Start to your Journey

Medical Evaluation


To ensure all of our guests are safe and well before your journey with us begins, we will require you to complete a pre-departure medical health evaluation. This will allow you to relax with complete peace-of-mind when you board our Star-Ships, in the company of other like-minded travellers.

On Board Wellness Ambassador


At Emerald Cruises, we have always been committed to providing an exceptional travel experience. Our expertly trained team will be joined on board our Star-Ships by a Health & Wellness Ambassador. Specially trained by our Health & Safety Officer, the Health & Wellness Ambassador will be your primary contact during your time on board. They will ensure health and safety protocols are followed on a daily basis, going above and beyond industry requirements.
 

Our Dedicated Team


Our Hotel Managers and Cruise Directors, alongside their exceptional teams, will continue to deliver a first-class level of service during your time travelling with us. You can still enjoy the same exciting programme of on board and on shore experiences, tailored to smaller groups to allow for safe social distancing. The team are readily available to ensure every detail of your journey with us is memorable, for all the right reasons.

From the moment you arrive, our expert crew will guide you through our enhanced protocols, ensuring you are completely at ease. You can expect:

Briefings & Screenings


Our expert crew, led by the Health & Wellness Ambassador, will host mandatory briefings and screenings. These events are designed to ensure every member of our guests and crew are healthy, and also offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols. 

Contact-Free Check In & Check Out


We have adjusted the various touchpoints of your journey, allowing you to check in and check out in a completely contact-free way. You will be able to arrive and depart from your Star-Ship smoothly and with safe social proximity in mind. And, of course, every time you return to your Star-Ships, our crew will be there to greet you with a warm smile.

Smaller Groups & Cultural Proximity


We are committed to continually reviewing and updating our protocols and guidelines as new information becomes available, to ensure that our guests can travel safely in the many destinations we operate in.
 
Our expertly trained on board team led by our Hotel Manager and Cruise Director, along with our tailored programme for on shore experiences with smaller groups, will ensure your cruise is a memorable experience. So you can book now, then travel with confidence and peace of mind.
The Onboard Experience 

Choose from our selection of suites and staterooms, all of which boast a wealth of amenities to ensure your complete comfort. What’s more, every one of our suites features an ingenious all-weather balcony system, allowing you to enjoy the fresh air of the great outdoors, come rain or shine.

Our public spaces have also been designed with space in mind, whether you want to catch up with other guests or seek a secluded corner to yourself. The Sun Deck runs the full length and width of each of our Star-Ships, offering optimum room to unwind in a sun lounger, participate in a morning fitness class with our Activity Managers, or just soak up the panoramic views and fresh air.

If you’d prefer to relax indoors, the Horizon Bar & Lounge offers floor-to-ceiling windows so you can take in the views with your favourite drink. Join other guests at the bar to toast to your trip or get comfortable with a book in one of the plush armchairs.

However you’d like to dine, we’ll be happy to accommodate you. The Reflections Restaurant offers capacious dining options, whether you want to savour an intimate dinner for two or share your day’s travel adventures with newfound friends. The informal dress code lets you dine at complete ease amid the restaurant’s simple, sophisticated décor. Our attentive crew are always on hand to deliver freshly prepared dishes from our expert chefs and to refill your glass with complimentary wine, beer or soft drinks.

Trusted Local Partners

Carefully Selected Local Partners


As well as enhancing our health and safety protocols on board and with our crew, we’re working closely with our local partners. We have forged long-standing relationships with our local partners, all of whom have been carefully selected for their expertise and high levels of service, and are committed to ensuring your safety. They have received extensive training to adhere with our enhanced protocols. We will also introduce strict control and screening procedures for anyone boarding our Star-Ships.

Wellness Throughout Your Journey


Your wellbeing is our number one priority, both during your time on board and on shore. Journey to and from your destination with complete peace-of-mind. All transport vehicles will be equipped with hand sanitiser and will undergo deep cleaning after every journey, surpassing the high standards required. You can also rest assured that we will monitor social proximity, allowing you to travel safely, with plenty of personal space. 
 
 
We are committed to continually reviewing and updating our protocols and guidelines as new information becomes available, to ensure that our guests can travel safely in the many destinations we operate in.
Our unique EmeraldACTIVE programme includes guided bike tours