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Holiday Closure Notice

Please note both our Vancouver, BC, CA and Boston, MA, USA offices are closed for the holidays December 24, 2020 - January 3, 2021. During that time, you may book online 24/7 on our website or contact your travel agent. Please contact us when our Reservation Call Centre reopens starting January 4, 2021.

Our Reservation Centre is currently experiencing unprecedented high call volumes resulting in unusually long wait times. We appreciate your patience during this time.
Get in touch with Emerald Waterways

Our dedicated and friendly reservations consultants are based in both Vancouver, BC, CA and Boston, MA, USA and are available as follows:
(Pacific Standard Time)

Monday 7:00 to 16:00
Tuesday 7:00 to 16:00
Wednesday 7:00 to 16:00
Thursday 7:00 to 16:00
Friday 7:00 to 16:00
Saturday* Closed
Sunday* Closed
*Please note our Administrative Department (aftersales) is closed on Saturday and Sunday as well and our Reservations call centre may be closed on select statutory holidays.

Customer Care Inquiries
Call us toll-free at 1 855 444 0161

Media Inquiries
For media inquiries only, please contact:
Elliot Gillies, Media Relations Officer

Visit us

Our Vancouver office is temporarily closed. Please contact our reservations consultants by phoning 855 444 0161 or emailing

Emerald Waterways

Suite 1025
401 West Georgia Street
Vancouver BC V6B 5A1